Reporting a problem
Although we have teams keeping an eye on our network 24/7, we’re always grateful to people who report problems when you see them. When your report reaches us, we’ll look into it and get it fixed as soon as possible.
Use the tool below to troubleshoot problems you spot in and around your home.
Before you report it to us, look at the map below to double check whether we know about the problem already. If so, we’re probably on our way to it or getting it fixed as you’re reading this.
If you have noticed smells or odours that may be originating from one of our facilities, please use this reporting form to let us know.
What sort of problem is it?
View what's going on in your area
Reported leaks, planned and unplanned work being carried out across the region
Contact us
If you need to report a problem please contact our friendly customer service team.
Guides to water quality issues
