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Report a problem
Whatever the issue – leaks, bursts, or leaky loos - our team will be able to help.
Reporting a problem
Although we have teams keeping an eye on our network 24/7, we’re always grateful to people who report problems when you see them. When your report reaches us, we’ll look into it and get it fixed as soon as possible.
Use the tool below to troubleshoot problems you spot in and around your home.
Before you report it to us, look at the map below to double check whether we know about the problem already. If so, we’re probably on our way to it or getting it fixed as you’re reading this.
What sort of problem is it?
Contact us
If you need to report a problem please contact our friendly customer service team.
