At St Leonard’s in Cornwall, Susan Davy met with Dave Swiggs to talk through how South West Water prepares for the Christmas period, a time when demand patterns change, weather risks can increase, and many customers rightly expect services to just work.
Dave explained how planning starts well in advance, with teams reviewing resilience plans, ensuring treatment works are operating robustly, and making sure experienced staff are available across the network throughout the holiday period. This includes preparation for cold snaps, heavy rainfall and the added pressure that comes with people being at home more over Christmas. Susan thanked teams for the behind-the-scenes work that often goes unnoticed, recognising that while most of us are spending time with family, dedicated operational teams remain on standby to protect supplies, respond to issues quickly and keep water and wastewater services running safely for millions of customers.