What we do

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South West Water is the water and wastewater service provider for a population of c. 1.7 million in Cornwall, Devon, and parts of Somerset and Dorset. Since 2016 it has also been providing water services in the Bournemouth Water region to a population of c. 0.5 million. We provide reliable, efficient and high quality drinking water and waste water services throughout these areas.

We believe that by investing in the future of our region, we are not only improving the quality of life for today’s residents and visitors but are also taking responsibility for future generations. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers and be amongst the best in the water industry.

South West Water is the only water supplier in the region, therefore there is a very strict system of regulation in place to safeguard the best interests of its customers and the environment.

We will achieve this through our values:


 

Trusted – Trusted by our customers and stakeholders to deliver the services that households and businesses depend on in a fair, responsible and sustainable way.


 

Collaborative – Working collaboratively with customers, regional organisations and agencies, suppliers and other stakeholders to identify and implement new and improved ways of working


 

Responsible – Responsible leadership, governance and decision-making processes support the delivery of high quality services which bring positive social, economic and environmental benefits to the regions we serve


 

Progressive – To continually improve services we support a culture of innovation, utilising new technologies where appropriate in order to better meet our customers’ needs and priorities