Getting a new water connection
Not sure which service you need or want to chat with our team?
Please don't hesitate to Contact us.
What type of water connection are you applying for?
New connection on existing main
If you need a new connection to a single new property, or in cases where it's only a small number of connections needed, then you can probably connect to an exisiting water main.
Similarly, if you are requiring a new connection in an existing building, you'll be connecting to an existing water main.
New, or replacement, water connections to existing mains must be through us.
New water main
If you're building a multiple-property household development that will have new road access, you will probably need a new water main.
Likewise, if you're building a non-household property with a new road access, you will also need a new water main.
You have the option of getting this main, and the services to each property, laid by an accredited self-lay provider or by ourselves.
Requisitioning Public Water Mains
If you’re developing a new site and require a new public water main to serve 2 or more properties, please click here.
Self Lay of Public Water Mains
As an alternative to having new mains and service connections installed by us, developers can arrange for the work to be carried out by qualified contractors. This process is known as Self Lay. Please click here for further information.
Self lay
Employ your own Self Lay Provider to install new water mains to a site and/or connect services to each property. If you require new or replacement water connections to an existing public water main, follow this guide.
Further information that you might find helpful
Isles of Scilly
On 1 April 2020, we became the appointed water and wastewater company for the Isles of Scilly. This means that we are responsible for existing water and wastewater infrastructure on the islands.
