We are finding and fixing more leaks than ever before. Using satellites to find water leaks two metres underground, invisible to the human eye, using drone pilots to cover hard to reach places across Dartmoor and Exmoor, using detection dogs to find leaks in challenging terrain, and fixing around 2,000 leaks a month.

With around 30% of leaks now typically found on customers’ own properties, we have extended our offer to fix these leaks for free – saving enough water to date to serve the equivalent of 8,000 homes. We are investing £87m to reduce leakage by up 15% by 2030, enough to fill 2,600 Olympic swimming pools per year.

For more information click here to find out how we're tackling leaks.

If you have a leak, we may be able to help you with the cost of your leak repair. You can apply by completing our simple leak repair contribution form and we'll do our best to help.

If the leak is on a section of pipe supplying a number of properties, it's the joint responsibility of the owners of those properties to reach an agreement on what needs to be done. You can read further information on water pipe responsibilty here.

We’d suggest you appoint 1 person to represent you all. However, if you feel you are unable to approach your neighbour/s, you'll need to contact a representative or solicitor to act on your behalf.

Read more information about leak responsibilities.

You can report a leak online.

If you’re on a water meter and have had a leak on your private supply pipe, we may be able to help towards the cost of the wasted water. Make sure you take regular meter readings before and after the leak is repaired, as we'll use them as reference.

Once the leak is fixed, complete our leak allowance application form and send it to us so that we can calculate any reduction or complete the online form on My Account.