Please be aware that MyAccount will be unavailable from the 10th of November while we make important updates. We expect the update to be finished by the 25th of November, and we apologise for any inconvenience in the meantime. For more information, please view our FAQs.
What this means for you
You will not be able to log in to MyAccount during this time.
You can still make payments and submit meter readings without logging in. However, please be aware that anything you submit will not appear on your account, or be reflected in your balance or usage history, until the update has been completed. This is a temporary limitation and no action is needed on your part; your submission will be applied once the update is finished.
Once we're back up and running
As soon as the update is complete, MyAccount will be fully accessible again, and all payments and readings submitted during this period will be reflected on your account.
Urgent issues
If you have an emergency, a leak, or a query that isn't related to the MyAccount system, please don't wait for the portal to be restored. Contact us directly.
For all other queries, we'd ask that you wait until MyAccount is back online on the 25th of November, as our team is focused on completing the update as quickly as possible.
Thank you for your patience.