A new way of saving

We want it to feel rewarding to use less water, so that's why we’ve designed a new way of charging that’s:

Fair for our customers, so that those who save water, save money.

Kind to the environment, because by saving water we can future-proof our precious water resources.

Affordable for you, as we estimate 9/10 customers will save on their bills.

How this trial worked

A selected group of customers switched to the tariff on 1 October 2024.

The more people who remained on the trial ensures we’re able to be able to look at ways of bringing fairer ways of charging to more people in the South West.

Smart Saver