Latest news (About us)

Meet Doug: The tunnelling dragon speeding up roadworks in Plymouth

Doug, a tunnelling ‘dragon’, is helping to speed up construction work and prevent road closures in Plymouth. Doug, a tunnelling hand shield named by year 6 pupil Rosie Denham at Lipson Vale Primary School, is being put to work for South West Water’s ongoing Lipson Vale bathing water scheme, part of a £28m investment in Plymouth’s...

15/03/2019

South West Water wins top customer service award

South West Water has been recognised for excellent customer service at the 2019 UK Customer Satisfaction Awards.

08/03/2019

SOUTH WEST WATER’S PLAN GETS GREEN LIGHT FROM OFWAT & SETS “A NEW STANDARD FOR THE SECTOR”

South West Water’s 2020-25 business plan today got the thumbs up from industry regulator Ofwat, who said it “set a new standard for the sector”. Customers can look forward to lower bills, further investment, a unique share offering and more control in how the water company is run.

31/01/2019

South West Water supports World Toilet Day

620 million children globally do not have access to a decent toilet at school, harming their education, health and life chances, according to a new WaterAid report.

19/11/2018

BEACHWISE: Cornwall’s bathing waters score a 100% pass rate against tougher new standards for the third consecutive year

For the third year running, all of Cornwall’s beaches have passed tough bathing water quality standards, according to figures published by the Department for Environment, Food and Rural Affairs today.

15/11/2018

SOUTH WEST WATER PLEDGES LOWER BILLS, EXTRA INVESTMENT & SHARES FOR CUSTOMERS IN RADICAL ‘NEW DEAL’

Bills to be lower by 2025 than in 2010 £1billion+ to improve services and protect the environment £20million stake for customers, plus enhanced scheme to share success

03/09/2018

Explore behind the scenes at South West Water this September

South West Water is inviting the public to explore behind the scenes during England’s largest celebration of culture and heritage. The company is offering an exciting opportunity to explore local heritage sites including England’s first hydro-electricity station and a pumping station which operates underneath the feet of beach...

07/08/2018

Weekly dry weather update: 6 July 2018

Water is always a precious resource and we encourage our customers to use it wisely, whatever the weather. This not only helps the environment but also helps to keep customer bills down.

06/07/2018

Gold award for sustainable rain garden

Image credits: RHS Hampton Court Palace Flower Show Devon garden designer Tom Simpson has struck gold with his first show garden supported by South West Water at the first day of the Hampton Court Palace Flower Show yesterday (Monday 3 July). The South West Water Green Garden showcases attributes of a sustainable rain garden,...

03/07/2018

South West Water statement - Ofwat’s Freeze/Thaw report

     We appreciate the positive feedback from industry regulator Ofwat on how South West Water responded to the challenges faced by the ‘Beast from the East’ in early March, and fully recognise the inconvenience caused to those affected by disrupted water supplies.  The vast majority of customers, however, continued to receive an...

19/06/2018

South West Water’s customer service recognised with national accreditation

South West Water’s customer service team has been awarded a prestigious accreditation from The Institute of Customer Service. The nationally recognised ServiceMark accreditation was officially presented to South West Water’s Customer Service Director Jo Ecroyd and Managing Director Stephen Bird at South West Water's headquarters in...

09/05/2018

'GET INTO WATER’ AND HAVE YOUR SAY ON SOUTH WEST WATER’S PROPOSALS FOR 2020-25

South West Water has published its business proposals for the period 2020-2025 and is inviting customers to have their say. A major reduction in leakage, faster response times to water supply incidents, 100% compliance with wastewater standards and significant investment to prevent pollution are among the key ‘next steps’ being...

28/03/2018