South West Water and a housing association in Plymouth have teamed up to offer affordability support and advice to over 400 homes.

Teaming up with LiveWest Homes, which owns and manages over 40,000 homes across the South West region, South West Water’s WaterCare team visited Barne Barton in Plymouth earlier this month to promote the water company’s different affordability schemes and other support advice.

The WaterCare team at South West Water offers a unique community outreach service. This involves providing support tailored to the needs of each customer, primarily through support tariffs, debt relief schemes and the company’s Priority Services Register.

Mark and Sharon, two LiveWest residents from  Plymouth, said: “What a fantastic idea. It’s amazing that two companies care so much about their community that they are working together in such a way.”

 Tom Hunt, WaterCare Advisor at South West Water, said: “Going out into a community like this means that we can create opportunities for individuals, who might not be able to bring themselves to dial the phone and ask for help themselves, to get the true support they need.

 “I firmly believe that we have a responsibility to support each of our customers in the best way we can. I have been doing this job for two years and I still love the feeling of getting out into local communities and helping the people who need it the most.”

 Alison Knight, LiveWest Homes Community Connector, said: “It was a great opportunity to team up with South West Water, visit one of our communities and share how we are here to support our residents in need with advice on their water and energy bills.”

 South West Water is dedicated to creating real change with its industry-leading pledge to eradicate water poverty by 2030, and is currently helping around 45,000 customers across the region to stay out of water poverty.

If you or anyone you know could benefit from financial assistance from South West Water, you can find out more here Financial support | South West Water

If you are an organisation or a local community champion and would like to learn more about what services the WaterCare team can offer your community, please register your interest here Work with us | WaterCare Hub (southwestwater.co.uk)

You can also speak to South West Water’s friendly customer team on 0344 346 1010, between 8am-6pm Monday to Friday, and 9am-1pm on Saturdays.