Would you prefer to speak to us about the support we offer?

Sometimes it’s just easier to talk to someone, and our friendly team are here to help. You can call us on 0344 346 1010, and we’re available 8am-6pm Monday to Friday, and 9am-1pm on Saturdays.

Help when it’s needed

If you, or anyone you know needs help, you can see our options below.

If you’re currently applying for any means-tested benefits, please let us know and we can put your account on hold until your application is complete.

Apply for help here

If you’re worried about paying your bill, you’re not alone. Just fill out our form and we'll be in contact to see how we can help you.

Apply for help here image

Not sure how to proceed?

That’s why we have WaterCare+, chat to one of our friendly experts, either on the phone or face-to-face, to talk through your options. They’ll make sure you’re getting the best support, when and where you need it most.

As part of this they’ll:

  • Check you’re getting all the benefits available to you
  • Make sure you’re on the lowest possible tariff for your situation
  • An expert can visit you at home and suggest simple ways you can reduce your water and energy use.

Sounds like the kind of help you need? Just call 0344 346 1010 and ask to speak to a member our Affordability and Vulnerability Team.

How can we help you save money on your water bill?

Let's find out with 5 simple questions

Are you on a water meter?

How many people live in your house?

What is the total income of everyone living in your house?

This should be your take-home pay and/or any other income such as pensions, benefits and allowances

How much do you spend on your rent or mortgage payments?

This should be the difference you have to pay on top of any benefit(s) you receive

How much is your water bill?

This should be amount billed, not the instalment repayment amount