This winter South West Water is continuing its support for veterans, serving personnel and families when they need it most.

The water company will be attending multi-agency Armed Forces Hubs run by The Veterans Regroup project, which are open to veterans, serving armed forces employees, and their families, throughout the year.

The charitable organisation provides financial and debt advice, health and wellbeing services, and employment support at free multi-agency hubs.

Meetings take place throughout Cornwall each month where confidential, non-judgemental and impartial advice is given.

Having partnered with The Veterans Regroup since 2023, South West Water provides help with billing, affordability, and water meter applications at their hubs all year round.

South West Water boasts a dedicated team of seven Community Engagement Officers who meet customers at community hubs, food banks, job centres, work clubs, NHS groups and wards, community cafes – and even carry out home visits where needed.

 

What type of financial support can South West Water offer?

  • Flexible payment plans to help support customers when they need it most
  • Support tariffs to help reduce customer bills including caps on charges for large families or customers who need extra water for medical treatments, like patients on dialysis
  • Financial support for unexpected hardships or life-changing events, like bereavement or job loss
  • Tailored assistance for customers struggling with debt

 

Jane, Projects Director at Veterans Regroup, said: “Our Veterans Regroup Armed Forces hubs have supported 580 members of the Armed Forces community in the last six months and we’re proud to work with organisations like South West Water, who greatly enhance the support we can offer at the hubs. With Darren from their community engagement team present, individuals can access clear, compassionate advice on water and affordability issues exactly when they need it, reducing pressure and helping people move forward with greater stability.

“This collaborative, multi-agency approach supports early intervention, eases financial stress and contributes to improved confidence and wellbeing. Our aim is to create welcoming spaces where people can access practical support, guidance and a sense of community.”

 Staff member Darren, sat at a South West Water display stand.

 

Darren, Community and Customer Liaison Officer at South West Water, said: “We’re very pleased to work alongside The Veterans Regroup project at their community Armed Forces hubs, especially at this time of year. December and the months after it can bring huge emotional and financial pressures, but the work of this amazing charity helps to ease the burden for armed forces employees, their families, and veterans.

“At South West Water we strive to make a positive difference to our local community and to support customers when they need it most – whether that’s through billing support, information on support tariffs, or with advice on how to apply for a water meter, we’re here to help.”

 

Alongside South West Water, there are over 30 other organisations who support the project including, DWP, Smile Together Dental CIC, Cornwall Council Housing, NHS Cornwall and Isles of Scilly, Walking Wounded, Help for Heroes and Veterans UK.

In addition to the Armed Forces hubs, the project delivers cooking classes, Armed Forces coffee mornings, socials and outdoor activities for members.

For information on the hubs near you, Hubs & Events - Welcome

To find out more about the support South West Water can offer, visit Financial support | South West Water