Our customer research workshops
Get involved and help shape our business, now and into the future
The phases of research
Our research is structured into four phases that helps us structure our ongoing conversations with all our customers, and ensures your input can be included in the planning process at the right time.
The phases include specific business planning research, as well as business-as-usual activities, that means you can continue to have your say.
Establishing priorities
To understand what matters most to customers and communities, right now
Understanding environmental and social values
To establish customers' willingness to pay, and appetite for bill rises.
Understanding the balance and trade-offs
To understand the sequence of investment that delivers best value and low regrets.
Ensuring customer affordability and protections
To understand the outcomes and affordability support needed to protect customers
Your water, your say
The regulator Ofwat and CCW asked all water companies to hold a session called Your Water, Your Say to share our plans, including the challenges we're facing and the different ways we're working to deliver more for customers and the environment.
Our public meetings
As a valued customer, we want to give you more of a say in how we run your water company.
