Environmental Information Regulations
South West Water (SWW) has been subject to the Environmental Information Regulations (EIR) 2004 since 2015.
The EIR provides public access to information classified as ‘Environmental Information’ held by public authorities of which SWW is one.
Information covered by the EIRs
- the state of the elements of the environment (e.g. water, air, soil or land)
- factors affecting those elements (e.g. radiation, noise, energy or waste)
- measures and activities affecting the elements and factors
- reports on the implementation of environmental legislation
- economic analyses used within the framework of the measures and activities above
- the state of human Health and Safety as they may be affected by the above.
SWW provides public access to the ‘environmental information’ we hold in two ways:
- actively publishing environmental information to help members of the public access the information held by SWW; and
- in response to individual requests from other organisations and members of the public.
Information already available
We have, and continue to add, a large amount of information on this website including the following:
Water resources management plan - managing resources, reducing leakage and the quality of the drinking water we supply
Climate change – how we are proactively responding to ongoing and future changes in our climate
Rivers and bathing waters - how we protect and enhance the rivers and coastal waters of the region
Annual performance report - our annual report contains details of our performance against a range of key performance indicators including those covering our environmental impact.
Sustainability - information on our approach to sustainability
Sewage – information on waste water
Reservoir storage – details for our 5 main reservoir storage
Our reservoirs – reservoirs for drinking water and recreation
Water saving - encouraging people to conserve water around the home and at work
Environmental and quality policy - our long-standing policy that underpins our environmental activities
Discover water - The Discover Water website is an easy and interesting way for customers to find out more about their own water company and the water sector overall. Set out like a dashboard, the Discover Water website brings already-available company data from a range of sources together in a friendly and interactive way.
Environmental information made available through our website can be viewed by members of the public for free.
If you still cannot find what you are looking for or if you require information in hard copy form please contact us to make a request.
How we can help
Quickly find what you are looking for...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
Why do I have low pressure?
If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks: Check if the low pressure is only affecting your hot water, this would...
Do you have any job vacancies?
Please see our Careers page for current vacancies, student placements, graduate development programme and apprenticeships.
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a free call back section on this page so that we can discuss the refund with you. If you’ve moved or...
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans with kitchen roll before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding.
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...