How we're performing 2024-25

We're bringing about positive changes to how we operate our business, the investments we're making and our services to customers

Annual reports are the principal way we document our yearly performance and hold ourselves publicly to account.

We report on our progress yearly, in line with Our Vision for 2050. Here's how we're doing:

100%

of customers find their bills affordable

70,370

customers on a support tariff

9.2%reduction

in leaks compared to 2017

Find out more about our services