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How we're performing 2024-25

We're bringing about positive changes to how we operate our business, the investments we're making and our services to customers

Annual reports are the principal way we document our yearly performance and hold ourselves publicly to account.

We report on our progress yearly, in line with Our Vision for 2050. Here's how we're doing:

100%
of customers find their bills affordable
70,370
customers on a support tariff
9.2%reduction
in leaks compared to 2017

Annual reports 2025

Our performance & action plans

Find out more about our services

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Your water

From its natural source to your taps, we work 24/7 to make sure you get a safe, clean and reliable water supply all year round, no matter what.

Find out what happens behind the scenes
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Your wastewater

Across the region, we work tirelessly every single day to make sure your wastewater is taken away, treated, and then responsibly released into the environment.

What happens after water gets used?