Where we are, as of April 2024

We've had a lot of challenges thrown our way between April 2023 and April 2024. Drought, environmental performance, and some of the busiest tourist seasons in Devon and Cornwall, are just a few things that have put our networks and processes under pressure.

We have a long way to go still, but we've seen some great improvements in key areas, including storm overflows, data transparency and customer engagement.

We report on our progress yearly, in line with Our Vision for 2050. Here's how we're doing:

customers on metered bills
of customers find their bills affordable
customers on a support tariff

Our performance & action plans

Annual reports 2024

Supporting documents 2024

Find out more about our services

Hand holding a glass under a tap filling it with water

Your water

From its natural source to your taps, we work 24/7 to make sure you get a safe, clean and reliable water supply all year round, no matter what.

Find out what happens behind the scenes
Baby having a wash in a sink

Your wastewater

Across the region, we work tirelessly every single day to make sure your wastewater is taken away, treated, and then responsibly released into the environment.

What happens after water gets used?