Where we are, as of April 2023

We've had a lot of challenges thrown our way between April 2022 and April 2023. Drought, environmental performance, and some of the busiest tourist seasons in Devon and Cornwall, are just a few things that have put our networks and processes under pressure.

We have a long way to go still, but we've seen some great improvements in key areas, including storm overflows, data transparency and customer engagement.

We report on our progress yearly, in line with Our Vision for 2050. Here's how we're doing:

bathing water compliance
on metered bills
customer satisfaction score
on a support tariff

Our performance & action plans

Annual reports 2023

Supporting documents 2023

Find out more about our services


Your water

From its natural source to your taps, we work 24/7 to make sure you get a safe, clean and reliable water supply all year round, no matter what.

Find out what happens behind the scenes

Your wastewater

Across the region, we work tirelessly every single day to make sure your wastewater is taken away, treated, and then responsibly released into the environment.

What happens after water gets used?