Benefits of being on a meter

The majority of customers will save money by switching to a meter.

Paying only for the water you consume is also the fairest way to pay with over 88% of household customers currently paying by a metered or equivalent charge.

We know that you might be wondering if it’s really worth it, or are concerned that if you switch and don’t save you will not be able to revert to the way you are currently charged. Here’s some facts to help you decide:

  • The switch to a meter is free and we will install within 90 days of receiving your application
  • If you are a tenant with a contract for six months or more (or a contract of this length has moved to rolling) you don’t need permission from your landlord
  • Our Lowest Bill Guarantee will show you the difference between your metered and unmetered bill
  • If you pay more on a meter we’ll refund you the difference annually
  • You have two years to decide if it’s for you, and you can switch back at any time during these years
  • Having a meter allows you access to our financial help should you need it (subject to other criteria)

Send us a meter reading

We read your meter twice a year, but you can quickly update your bill by sending us more meter readings throughout the year. Just follow the link to MyAccount or give us a call.

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Where's my water meter?

Water meter

Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually be labelled with ‘meter’ or ‘water’.

Your meter will have a unique serial number which is shown on your bill, so you need to check that it matches the number on the meter.

Is my water meter inside my house?

Sometimes your meter's located inside your house or flat, usually under the kitchen sink or near the internal stop tap.

If you're still unable to find your meter, give us a call so we can advise how we can help.

If we can't fit a meter

Sometimes, because of the location or layout of the pipework at a property, we can't fit a meter. If this happens, you can choose to be put on an assessed charge, which will be calculated based on the number of people in your household.

How much could you save with a meter?

Try our handy calculator to help you work out your water use and whether a water meter would save you money. Charges are based on the 2024/25 charges tariff.

Need help reading your meter?

Do you find it difficult to read your meter? Don't worry, we've got just the support you're looking for.

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Ready to make the switch?

If you've decided it's time to put us to the test and get a meter, simply fill out this form and we'll be in touch.