Send us a meter reading

We read your meter twice a year, but you can quickly update your bill by sending us more meter readings throughout the year. Just follow the link to MyAccount or give us a call.

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Benefits of being on a meter

If you haven’t already, we know that you could benefit by switching to a meter. We also know that you might be wondering if it’s really worth it. Here’s some facts to help you decide:

  • The switch is free, and you don’t need permission from your landlord to get one installed (unless your tenancy is less than six months long)
  • Our Lowest Bill Guarantee shows you the difference between your metered and unmetered bill, and you’ll only pay the cheapest one
  • You could save, on average, between £300 and £400 per year
  • You have two years to decide if it’s for you, and you can switch back at any time during these years
  • Having a meter allows you access to our financial help should you need it (subject to other criteria)

If we can't fit a meter

Sometimes, because of the location or layout of the pipework at a property, we can't fit a meter. If this happens, you can choose to be put on an assessed charge, which will be calculated based on the number of people in your household.

How much could you save with a meter?

Try our handy calculator to help you work out your water use and whether a water meter would save you money. Charges are based on the 2023/24 charges tariff.

Ready to make the switch?

If you've decided it's time to put us to the test and get a meter, simply fill out this form and we'll be in touch.

Need help reading your meter?

Do you find it difficult to read your meter? Don't worry, we've got just the support you're looking for.

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