What is the Priority Services Register?
This is a free service to provide extra support for people who need it. You tell us about your needs, then we tailor our services to suit your requirements.
Who can register with Priority Services?
There are different reasons why someone might join the Priority Services Register. This includes a disability or medical condition, restricted mobility or a short-term injury, a mental health condition or neurodiversity, a sight, hearing or speech condition, being over 65 years old or having children aged under five years at home.
Get a little extra help
We’re here for you. If you need a bit of extra support, our Priority Services Register can help. You can register, update your details, or remove yourself from the register quickly and easily online.
What kind of support is available?
The support we provide depends on customer need. This includes:
How long do you stay on the Priority Services Register?
Every two years, we check in with you to see if your needs have changed. At any time, you can change your details or leave the register.
Being on the register means you are sharing your personal data with us. We follow rules to protect this data. Find out more. Privacy policy | Legal | South West Water
Check if you can join other companies’ Priority Services schemes
Other companies that provide you with utility services also have a Priority Services Register. This includes things like gas, electricity, phone and internet providers. If you are eligible for help from us, you can probably also get help from other companies, too.
We tell other trusted organisations like the National Grid when customers are on our Priority Services Register. This data sharing helps to make sure that customers get the right support.
Bereavement support
We understand that this is a difficult time and want to ensure we make it as easy as possible.
