Wendron Water Treatment Works
We'll keep you updated with the latest information about the damage caused by Storm Goretti at Wendron Water Treatment Works in Cornwall.
Update 14 January 5pm
We’re pleased to let you know that all customers are now back in water. There are a few localised issues, and these are being dealt with by our teams.
We will be closing the bottled water station at Flambards tonight at 7pm.
Thank you for all the support you’ve shown our teams, it’s been much appreciated.
Just a reminder that you may still notice some discolouration, this is normally short lived and should clear after running your cold kitchen tap for an hour. Sometimes it may take longer to clear but it shouldn’t last beyond 24 hours, and the water is fine to drink. You can find more information here Discoloured water | Report a problem | South West Water
While Storm Goretti was beyond anyone’s control, our Customer Promise applies:
- £50 for the first 12 hours without water
- £50 for every additional 12-hour period
You don’t need to do anything, credits will be applied automatically and shown on your next bill, and we will be writing to eligible customers over the coming days.
For more information, please visit www.southwestwater.co.uk/customer-promise
Bottled Water Stations
All our bottled water stations are now closed.
Storm Goretti damage
The devastation caused by Storm Goretti is truly shocking. This photo from Wendron Treatment works show trees completely uprooted, tearing through our pipes in the process.
We're here for you
While Storm Goretti was beyond anyone’s control, we want to reassure you that South West Water has clear customer promises in place to help you understand what to expect during an interruption to supply.
Our teams have been on site, ready to talk to customers.
Keeping you informed
Here, Sam Bottomley, Director of Water Services for Devon, and David Harris, National Water Services MD, take a short break from investigating the storm damage to share the latest update with BBC Spotlight.