Aa

We are now delivering bottled water to all customers still under the boil water notice in the Hillhead, upper parts of Brixham and Kingswear areas. Deliveries will continue until the boil water notice is lifted. This includes customers on the Priority Services Register.

If you’re not at home and miss our delivery, bottled water can still be collected between 7am and 9pm from our water stations:

  • Churston Car Boot Field, TQ5 0PG
  • Broadsands Car Park, TQ4 6HX
  • Freshwater Quarry Car Park, TQ5 8BA

Check to see if you're in the affected area

Start typing your address (including the house name or number) to check if you're in the Boil Water notice area.

Upper Brixham, Kingswear and Hillhead update - 13th June 2024

David Harris, Incident Director at South West Water: “We are preparing for a phased approach to lifting the boil water notices as our progress to clean and protect the network develops. This will allow us to give people access to clean and safe drinking water quicker, where it is safe to do so. 

We have completed ‘ice pigging’ of the Boohay network – this more aggressive approach to remove cryptosporidium utilises ice crystal technology, to scrape mineral deposits off the sides of the pipes. We also have a double layer of protection in place including the installation of microfilters and results show that our interventions are working. 

We will proactively contact our customers when we are able to lift any boil water notices and will provide them with all of the necessary information and support.”

Last updated: 15:08 13/03/2024

How we are cleaning the water supply system

We are completing an extensive, and thorough, cleaning operation across the area and continuing to work with our Public Health partners. We have been flushing, ice pigging and swabbing our network, and can see improvement in the water sampling results. Here is an overview of what we are doing:

Brixham network map

Community van-image
Where you can come and see us
1/1

Community van

Our community van will be visiting in Brixham and Kingswear this week. The team will be able to help with any concerns you may have following the Boil Water notice.

Where? Hillhead Park, Kingswear, Brixham, TQ5 0HG

When?

  • Friday 14th June: 11am - 1pm

Where? ‘Banjo’, Fore Street, Kingswear, TQ6 0SG

When?

  • Friday 14th June: 2-4pm
  • Saturday: 10am-12pm
  • Sunday: 10am-12pm

Frequently Asked Questions

We've listened to our customers and have answered the most commonly asked questions following the boil water notice.

Additional information

Daily Cryptosporidium Results

Important information

For businesses impacted by the current boil water notice

We have set up a dedicated line for retailers and businesses about the incident and to discuss any impact on their businesses. The number is 03332 343 293, the line is open 9am to 7pm Monday to Friday, Saturday and Sunday 9am to 2pm.

For businesses impacted by the current boil water notice image

In your area

In your area
  • 11/06/2024 08:00

    Water Quality Event

    Hillhead Area of Brixham, TQ AREA

    South West Water Update Customers in the Hillhead water supply area still need to boil water before use. We apologise for the continued impact the boil notice is having on customers in the Hillhead, u…