Giving you a greater say in how our business runs

WaterShare+ is a unique scheme created for our customers and made possible because of our position as a PLC-owned company.

Pennon PLC is our parent company, and also owns Bournemouth Water and Bristol Water. Together we serve water to 2.3 million customers, and wastewater services to 1.8 million customers. 

Everyone's invited to our WaterShare+ Meetings which give you regular opportunities to get involved, speak to our executive teams, and keep us accountable. You, our customers, are at the heart of everything we do, especially in helping us shape our collective plans for the future and prioritising where the businesses are to invest and improve.

The scheme also gives you a financial stake in the business too, through our share scheme. 1 in 14 of our customers are now shareholders thanks to the WaterShare+ scheme.

Group of people sitting round tables in a meeting room
What's included in the scheme

Everyone's invited

Our WaterShare+ Customer Meetings are a great opportunity for you to learn more about what's happening across all three companies - us, Bournemouth Water and Bristol Water. 

Share your ideas, comment on our plans and hear from our executive team about how your feedback is constantly improving our services to you. We love to hear from you, learn from you and, most importantly, work with you.

Register here
Friends raising a glass of water
What's included in the scheme

1 in 14 customers are shareholders

Through this scheme, we give our customers a chance to become shareholders in our parent company Pennon - giving you a financial stake in your water company. If you don't take the shares, you get the money off your bill. In 2023, this was to the value of £13.

We've now got more customer-shareholders than investor-shareholders!
When we next run the scheme, there'll be more information about how you can get involved. Watch this space.

You Said, We Did!

Customer AMG
Next meeting details

Our next meeting

Our Customer Panels, and executives across the businesses invite you to join them on 2nd July 2024.

Details of our next meeting:

  • Date: July 2, 2024
  • Time: 10:00-14:00
  • Location: Hilton Bournemouth, Terrace Road, Bournemouth, BH2 5EL
  • What to expect: Get a chance to have in-depth discussions with our Executives on our recent Annual Performance and investments happening in the Bournemouth area.
    You'll have a chance to learn more about our company with a range of interactive stalls that will cover subjects including water quality, leakage, storm overflows, vulnerability and affordability and more.
  • Topic: WaterShare+ Group Public Meeting

Lunch will be provided and £20 of travel expenses will be reimbursed.

Find out more
Group of people sitting round tables in a meeting room
Next meeting details

Upcoming dates

We love to hear from you, learn from you and, most importantly, work with you.

  • 2nd July, 2024 - Bournemouth
  • 20th September, 2024 - Cornwall
  • 7th November, 2024 - Online
Find out more

Meet your representatives

Our WaterShare+ Customer Panel do a fantastic job of taking all your feedback from meetings, surveys and workshops, and keeping the business accountable for promises they've made to you in response.

They represent South West Water and Bournemouth Water customers and have made a huge difference to the way customer voices are listened to when the companies make big business decisions.

Bristol Water, the newest member of the WaterShare+ scheme, has its own customer Challenge Panel, and you'll meet them too if you come along to one of our meetings.

Read the Terms of Reference for the WaterShare+ Panel.

Bristol Water Challenge Panel


Lord Matthew Taylor headshotLord Matthew Taylor


Following a decade of working in the water sector as a Non-Executive Director at South West Water, Matthew continues to champion customer interests by holding the company to account as the independent WaterShare+ Chair.

Nick Buckland headshot

Nick Buckland OBE

Deputy Chair

Nick continues to champion the needs of customers having successively chaired the previous independent WaterShare and WaterFuture Panels, overseeing and challenging delivery and development of South West Water’s business plans.

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Peaches Golding OBE

Peaches Golding OBE is the independent deputy chair of the Watershare+ Panel and independent chair of the Bristol Water Customer Challenge Panel. She is His Majesty’s Lord-Lieutenant for Bristol, Vice President of the Royal Society of St George.

Anthony Denham headshot

Anthony Denham

Anthony became a champion for water customers in the Southwest when he joined WaterVoice. Since 2015 he's been Deputy Chair of the independent Bristol Water Challenge Panel where he leads the challenge to the water company on behalf of customers.

Richard Lacey headshot

Richard Lacey

Richard chairs the Bournemouth Water Customer View Group ensuring that the company delivers its promises, he was instrumental in ensuring services to Bournemouth Water customers were not impacted when South West Water acquired the company in 2016.

Carole Theobald headshot

Carole Theobald

Carole's the Chief Executive at SightCornwall, a leading sight loss charity supporting more than 4,000 people each year and Non-Executive Member of the NHS Cornwall and Isles of Scilly Integrated Care System for citizen engagement and equalities.

Ben Harper looking at the camera

Ben Harper

Ben is CEO at Watergate Bay Hotel, Beach Retreats and Another Place, where he has seen the domestic leisure market rejuvenated, creating the opportunity for strong, high-quality brands.  

Dinah Cox smiling

Dinah Cox OBE

Dinah Cox OBE is a Non-Executive Director of the Devon Partnership NHS Trust and a Non-Executive Director for Devon and Cornwall Police. She also chairs Devon Community Foundation.

Our customer workshops

Get involved and make a real difference in how our business is run by being part of our extensive customer research programme.

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Your Water, your Say

The regulator Ofwat and CCW asked all water companies to hold a session called Your Water, Your Say to share our plans, including the challenges we're facing and the different ways we're working to deliver more for customers and the environment.

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