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Help to pay your water bill

No one should worry about their water bill, that’s why we’ve got a range of help available for those that need it. We’re here for you.

Benefits and extra support you might be entitled to

Click here to check if you’re eligible for benefits and discover additional help such as local grants, energy discounts, council tax reductions, and other financial support you may qualify for.

Are you eligible for other support?

We don't have different application forms for different support packages - it's just one form that covers them all. This means that we can give you the best help we can by taking all the information you give us and matching the right support to your individual needs.

If you are unable to fill out this form online you can download our PDF version.

Before you apply
If you’re unsure whether you qualify, use our eligibility checker first. To see what you might be eligible for before submitting an application.

Important
Some of our support schemes require you to be on a water meter or Assessed Volume Charge (AVC). If you don’t have a water meter, submitting an application authorises us to arrange one if possible.

We’ll be back soon! 
The form you’re looking for is temporarily unavailable while we update some of our systems. 
This service will resume as normal in late November. 

Would you prefer to apply on the phone?

Sometimes it’s just easier to talk to someone, and our friendly team are here to help.
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