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What’s happening in your area?

From community visits, planned works and bigger engineering projects, find out where we are near you.

Find out what's happening near you

Stay updated with text and phone alerts for your area

We’ll keep you informed about planned works, incidents and important updates what could affect your water supply.

To receive texts or phone updates, log in to your online account to check your information is up to date, it’s simple to change if not.

Don’t have an online account yet? Registering only takes a couple of minutes.

Or you can click below to provide your information.

Log in to your accountSign up for updates
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The quality of your drinking water

Enter your full postcode in this box to learn more about the quality of the drinking water in your home.
Little girl drinking water at the kitchen table
Worker flushing water in the street

Report a problem

We’re always grateful to people who report problems when you see them. When your report reaches us, we’ll look into it and get it fixed as soon as possible.

Tell us about a problem
Burst water main in road

Unplanned incidents

Find out about the support you can expect from us in an emergency, including how we'll contact you.

Learn more
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Need help with your bill?

Our team are ready to help you with any queries, including meters, payment, changing address or getting some support.

Get in touch
Bournemouth water van

Preparing for an incident

Tips on how to get ready for a planned shutdown if you have been notified.

Learn how to prepare

WaterFit Live maps

WaterFit Live is our way of sharing with you near real-time data about our storm overflows, and whether they are impacting the quality of your bathing waters.
View our maps
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