Report a leak

Report a leak

Site search

What's happening up your street?

Enter your post code or location below to find out what work we are doing in your area.

Sorry - there are no results for: Please check your spelling. Try entering a post code or town name.

In your area

Pick from favourites

You have all the favourites you can save. Please delete an existing favourite to add this to the list.

You have not saved any favourite locations.

Favourites will give you fast access to the In YourArea information affecting the locations important to you.

To Save a favourite search for a valid location and click add to favourites +.

You can also select a favourite as your home location and see alerts for incidents affecting it on the website's home page.

How can we help?

Use the FAQ search to quickly find what you are looking for...

Frequently asked questions View all FAQs


What will the charges be at a house that I’m moving to?

Your Estate or Property Agent should be able to provide you with more details. If the property has a water meter, you'll be charged for the amount of water you use in cubic metres. If not, the charge is based and calculated on the Rateable Value of the property. If you’d like to check if the property is on a meter, we’ll call you back to confirm this. Please complete the details in our Arrange a...

Where can I find my customer reference number?

Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our Arrange a free call back section on this page. If you've already registered for My Account and chosen a user ID you can log in here.

Can I get a discount on water that doesn’t drain to the sewer?

We already give a 5% discount if you are on a meter, for water you use which doesn't return to our sewers, for example garden watering, car or window washing. If you use a large amount of water outside of your home, you may want to consider paying to have an external sub meter. Surface water is rainwater that drains from any part of your property (the roof or driveway for example) in to our...

Why are bills so high in the South West?

  From 1st April 2019, our average annual household bill for water and wastewater services is £491, compared to £493 in 2009/10. This follows a series of price freezes, bill reductions and below inflation rises in recent years. This is unlike many other water companies who are announcing average bill increases. The cost of the many thousands of miles of pipes we need to get drinking water to...


Where is my meter located?

Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually be labelled with ‘meter’ or ‘water’.     You may need to use a tool to scoop out any soil or rain water that has built up inside the chamber. Your meter will have a unique serial number which is shown on your bill, so you need to...

How do I read my meter?

Your meter will look similar to the meters in the pictures below;         How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may need to use a tool to scoop out any soil or rain water that has built up inside the chamber. Make sure that the unique serial number on the meter matches with your bill. For a meter with a lift up lid, the...

How long will it take to install a meter?

We’ll install the meter within 3 months of receiving your meter application. If there is a delay on the installation, we’ll use readings taken after the meter is installed to back-date charges to the date it should have been installed. Sometimes it’s possible to fit the meter at the time of the survey, which will only take a few minutes. However, if a new meter unit needs to be installed outside,...

Can I go back to unmetered charges if I’ve switched to a meter?

If you don’t think that switching to a meter was of any benefit, you have 2 years from when the meter was installed to go back to unmetered charges. For more information on this and exceptions, please see our Code of Practice on Charges, Bills and Water Meters. If you want to go back to unmetered charges, please take a meter reading and we’ll call you back to take the details. Please complete the...


What do I do if I have a leak on my shared supply pipe?

If the leak is occurring on a section of pipe that one person only is responsible for, they will need to arrange for its repair. You can report a leak using our online form or call our leak reporting line on 0800 230 0561. There's information here about leaks on shared supply pipes. If it’s not clear where the leak is, or it’s a section of pipe supplying a number of properties, it is the joint...

How do I report a leak on my supply pipe?

You can complete our online leak form or call our Services Helpline 0344 346 2020 It will be your responsibility to repair it and approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme [WIAPS]. We’ll send you an information pack which will include help and advice on how to resolve your leak and the relevant claim forms if you qualify for a contribution or...

What do I do if I have a leak inside my house?

You can watch our video to find out where the leak is. If you’ve confirmed a leak inside your house by carrying out a leak check on the meter or can hear or see running water, you’ll need to speak to a plumber to check your internal pipework or fittings. Approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme (WIAPS) If you have insurance that covers this...

How do I know if I have a leak?

If you’re on a meterYou may have received a bill that shows a larger amount of usage than normal which may indicate a leak on your supply pipe. Watch our guide or follow our steps below to find out how to check for a leak. Step 1 – Make sure all your appliances (like the washing machine) and taps are switched offStep 2 – Find your water meter, usually in the footpath at the front of your house....

View all FAQs