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Contact us

Want to speak to us on the phone?

Please be aware your call may be recorded to help us improve our services.

For help with your account

Mon – Fri: 8am – 6pm, Sat: 9am – 1pm, our team are ready to help you with any queries, including meters, payment, changing address or getting some support.

Call 0344 346 1010

For help when things go wrong

Call this number if you have a problem with your water or sewerage supply, or a bogus caller. This is a 24 hour helpline, but between 5pm and 8am, please use it only for emergencies.

Call 0344 346 2020

Other useful numbers

To make a debit card payment - 0800 230 0750

To set up a Direct Debit - 0800 083 2365

Debt Team - 0800 234 6317

Monday - Thursday 8am-8pm, Friday 8am-6pm, Saturday 9am-1pm

We also have a minicom for textphone users on 0800 169 9965.

About meter installations: 0800 083 4301

If you want to talk about an estimated bill: 0800 083 4247

We also have a minicom for textphone users on 0800 169 9965.

To report a leak: 0800 230 0561

24 hours

We also have a minicom for textphone users on 0800 169 9965.

0800 083 1821

Monday - Thursday: 8:30am - 5pm

Friday: 8:30am - 4:30pm

If you're a journalist who has a media enquiry relating to South West Water, or its parent company Pennon, please email us on pressoffice@southwestwater.co.uk between the hours of 8am – 5pm, Monday to Friday.

For urgent media enquiries outside these times, please call 0800 781 1401.

Report a problem

We’re always grateful to people who report problems when you see them. When your report reaches us, we’ll look into it and get it fixed as soon as possible.

Tell us about the problem

Complaints

We always aim to provide you with the highest possible service. However, sometimes things do go wrong and when they do, we want to know so that we can put them right.

If something has gone wrong, please view our complaints page.

SignLive

British Sign Language (BSL) users, can now use SignLive to contact us. SIgnLive is a free service that will connect you to a qualified online BSL interpreter.