Contact us
How can we help
Frequently asked questions
Popular
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Yearly water use in Cubic Metres m3 Number of people living in your home Low use Average use High...
How do I apply for a job with South West Water?
Please complete the application form and equal opportunities form prior to the closing date. We don’t accept application by post or CV unless this is requested as part of a reasonable adjustment under the Equality Act. Further information on careers at South West...
Should I replace my lead pipes?
We would encourage you to consider replacing lead pipes and any associated plumbing fittings (including solder joints or valves) that may contain lead. We advise that you buy from reputable suppliers and check that the materials you are purchasing are approved by the...
Can I have a lower bill if I’m on benefits?
Yes, our WaterSure tariff may help by putting a limit on your charges. You’ll need to apply and meet all of the following conditions to qualify for this tariff: You are on a meter (or an assessed charge if a meter cannot be fitted) You or someone in your house receives...
Bills
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1 April each year for the year ahead. Payment plan Details Half yearly 2...
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a free call back section on this page so that we can discuss the refund with you. If you’ve moved or...
Leaks
What do I do if I have a leak on my shared supply pipe?
If the leak is occurring on a section of pipe that one person only is responsible for, they will need to arrange for its repair. You can report a leak using our online form or call our leak reporting line on 0800 230 0561. There's information here about leaks on shared...
How do I report a leak on my supply pipe?
You can complete our online leak form or call our Services Helpline 0344 346 2020 It will be your responsibility to repair it and approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme [WIAPS]. We’ll send you an information...
What do I do if I have a leak inside my house?
You can watch our video to find out where the leak is. If you’ve confirmed a leak inside your house by carrying out a leak check on the meter or can hear or see running water, you’ll need to speak to a plumber to check your internal pipework or fittings. Approved...
Environment
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
Water meters
A customer guide on how to find and read your meter
0 views / 1:05Leak help videos
How to check for a leak
0 views / 3:32
How to check for a leak if you do not have a water meter
0 views / 1:13
How to locate your internal stop tap
0 views / 1:25Environment
Rain stops play? How wet weather can affect our waters
0 views / 02:56
Upstream Thinking - Looking after land to protect our rivers and how it affects you
0 views / 04:58
The challenges of managing water, a precious resource
0 views / 2:43Drinking water
The Value of Tap Water
0 views / 0:21
Pynes Water Treatment Works Walk Through
0 views / 01:13