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For help with your account : 0344 346 1010

Monday – Friday 8am – 6pm, Saturdays - 9am – 1pm


24 Hour Emergency helpline : 0344 346 2020

Call this number if you have an emergency with your water or sewerage supply, or a bogus caller




Contact us via Relay UK through the app or by dialling 18001 before any helpline number.

We also have a minicom for textphone users on 0800 169 9965.


Please be aware your call may be recorded to help us improve our services.


If you have a complaint, we want to sort it out for you as soon as possible. Please click here.



Other useful numbers



Paying your bill

To make a debit card payment - 0800 230 0750

To set up a Direct Debit - 0800 083 2365

Debt Team - 0800 234 6317

Monday - Thursday 8am-8pm, Friday 8am-6pm, Saturday 9am-1pm



About meter installations: 0800 083 4301

If you want to talk about a estimate bill: 0800 083 4247



To report a leak: 0800 230 0561

24 hours


New Connections

0800 083 1821

Monday - Friday 9am-5pm