Emergency calls only

 

We’re experiencing high call volumes. Our call centre staff need to focus on helping vulnerable customers and dealing with emergencies - please only call us if it's for an emergency.

 

 

24 Hour Emergency Helpline 0344 346 2020*

Call this number if you have an emergency with your water or sewerage supply.

 

Relay UK (NGT): Dial 18001 before the helpline number

Minicom: 0800 169 9965

*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.

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Find out if we're working in your area

 

Accounts Helpline  0344 346 1010* - Call this number if you have a query about your account. Opening hours are 9am - 5pm Monday to Friday, Saturdays 9am - 12pm.

*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.