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How can we help you
Paying my bill
Here's some handy links to help you with paying your bill...
Moving home
Here's some handy links to help you with paying your bill...
Water meter
Having a water meter means you only pay for the water you use and puts you in control of your water use so you can take steps to reduce your bill. You could save on average between £300 and £400 per year if you switch to a water meter. It’s easy to switch to a meter, complete our online meter application form and leave the rest to us.
Here's some handy links to help you with water meters...
Your water and wastewater
Here's some handy links to help you...
Leaks
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Do it online |
- Check to see if we already know about a leak
- Report a leak on your supply
- Our leak repair process
- Help with the cost of repairs
- Claim a leak allowance against your bill
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Call us |
Freephone leak reporting helpline 0800 230 0561 (24 hr)
Minicom: 0800 169 9965
Text Relay: dial 18001 before the helpline numbers
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.
Find out if we're working in your area
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Want to speak to us on the phone?
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For help with your account : 0344 346 1010 Monday – Friday 8am – 6pm, Saturdays - 9am – 1pm
24 Hour Emergency helpline : 0344 346 2020 Call this number if you have an emergency with your water or sewerage supply, or a bogus caller
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Contact us via Relay UK through the app or by dialling 18001 before any helpline number. We also have a minicom for textphone users on 0800 169 9965.
Please be aware your call may be recorded to help us improve our services.
If you have a complaint, we want to sort it out for you as soon as possible. Please click here.
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Other useful numbers
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Paying your bill To make a debit card payment - 0800 230 0750 To set up a Direct Debit - 0800 083 2365 Debt Team - 0800 234 6317 Monday - Thursday 8am-8pm, Friday 8am-6pm, Saturday 9am-1pm
Meters About meter installations: 0800 083 4301 If you want to talk about a estimate bill: 0800 083 4247
Leaks To report a leak: 0800 230 0561 24 hours
New Connections 0800 083 1821 Monday - Friday 9am-5pm
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