How can we help you?

Need a quick reply to a question? We've made it easier for you to contact us. Don't wait, chat to us on webchat, send us a message on Whatsapp, Facebook, or Twitter, and we'll get back to you.

Want to speak to us on the phone?

For help with your account : 0344 346 1010

Monday – Friday 8am – 6pm, Saturdays - 9am – 1pm

24 Hour Emergency helpline : 0344 346 2020

Call this number if you have an emergency with your water or sewerage supply, or a bogus caller


Contact us via Relay UK through the app or by dialling 18001 before any helpline number.

We also have a minicom for textphone users on 0800 169 9965.


Please be aware your call may be recorded to help us improve our services.

Other useful numbers

Paying your bill

To make a debit card payment - 0800 230 0750

To set up a Direct Debit - 0800 083 2365

Debt Team - 0800 234 6317

Monday - Thursday 8am-8pm, Friday 8am-6pm, Saturday 9am-1pm


About meter installations: 0800 083 4301

If you want to talk about a estimate bill: 0800 083 4247


To report a leak: 0800 230 0561

24 hours

New Connections

0800 083 1821

Monday - Friday 9am-5pm


If you have a complaint, we want to sort it out for you as soon as possible. Please click here.

Water quality postcode search

Enter your full postcode (e.g. EX2 7HR) to obtain the water quality in your supply zone.

Help and support

Struggling to pay

If you're struggling to pay your water bill, we've made it easier for you to get the right help

Struggling to pay

Priority Services

Priority Services are available to anyone living within our region.

Priority services

Save tap water this summer

Right now, demand for tap water is higher than normal and we haven't had much rain. During peak times, we're treating and pumping an additional 50 million litres a day, that's the same as supplying two extra cities the size of Exeter.

Do you bit