How can we help you?
Need a quick reply to a question? We've made it easier for you to contact us. Don't wait, chat to us on webchat, send us a message on Whatsapp, Facebook, or Twitter, and we'll get back to you.
Want to speak to us on the phone?
For help with your account : 0344 346 1010
Monday – Friday 8am – 6pm, Saturdays - 9am – 1pm
24 Hour Emergency helpline : 0344 346 2020
Call this number if you have an emergency with your water or sewerage supply, or a bogus caller
Contact us via Relay UK through the app or by dialling 18001 before any helpline number.
We also have a minicom for textphone users on 0800 169 9965.
Please be aware your call may be recorded to help us improve our services.
Other useful numbers
Paying your bill
To make a debit card payment - 0800 230 0750
To set up a Direct Debit - 0800 083 2365
Debt Team - 0800 234 6317
Monday - Thursday 8am-8pm, Friday 8am-6pm, Saturday 9am-1pm
About meter installations: 0800 083 4301
If you want to talk about a estimate bill: 0800 083 4247
To report a leak: 0800 230 0561
0800 083 1821
Monday - Friday 9am-5pm
If you have a complaint, we want to sort it out for you as soon as possible. Please click here.
Water quality postcode search
Enter your full postcode (e.g. EX2 7HR) to obtain the water quality in your supply zone.
What's happening in your area
Help and support
Struggling to pay
If you're struggling to pay your water bill, we've made it easier for you to get the right help
Priority Services are available to anyone living within our region.
Help with your water supply
Save tap water this summer
Right now, demand for tap water is higher than normal and we haven't had much rain. During peak times, we're treating and pumping an additional 50 million litres a day, that's the same as supplying two extra cities the size of Exeter.Do you bit