Emergency calls only
We’re experiencing high call volumes. Our call centre staff need to focus on helping vulnerable customers and dealing with emergencies - please only call us if it's for an emergency.
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24 Hour Emergency Helpline 0344 346 2020*
Call this number if you have an emergency with your water or sewerage supply.
Relay UK (NGT): Dial 18001 before the helpline number
Minicom: 0800 169 9965
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.
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How to contact us
Your Account
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Do it online |
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Need a little extra help? |
- Need help with your bill? See how we can help and register for our support tariffs
- Need a little extra help? Sign up to our FREE Priority Services register
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Call us |
Talk to us about your bill, account queries or payment options
Call our Accounts Helpline - 0344 346 1010*
Opening hours are 8am - 6pm Monday to Friday and Saturdays 9am - 1pm
Make a card payment - 0800 230 0750 (24 hours)
Set up a Direct Debit - 0800 083 2365 (24 hours)
Submit a meter reading - 0800 083 4247 (24 hours)
Behind with your payments? Call our debt helpline on 0800 083 0283
And we will work with you to get you back on track.
Opening hours are: 8am-8pm Monday-Thursday, 8am-6pm Friday, 9am-1pm Saturdays.
Minicom: 0800 169 9965
Text Relay: Dial 18001 before the helpline numbers
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.
Moving Home
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Do it online |
- Click here to complete our customer moves form
- Landlords and Students – find information here
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Call us |
Accounts Helpline 0344 346 1010*
Opening hours are 8am – 6pm Monday to Friday and Saturdays 9am – 1pm
Minicom: 0800 169 9965
Text Relay: dial 18001 before the helpline numbers
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.
Report a problem with your water or sewerage supply
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Do it online |
- Check our interactive map to see what’s going on in your area
- Check water quality information here
- Report a suspected pollution incident here
- Need a little extra help? Sign up for our Priority Services register here
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Call us |
Operational queries helpline 0344 346 2020* (24 hours)
Bogus callers 0344 346 2020* (24 hours)
Minicom: 0800 169 9965
Text Relay: dial 18001 before the helpline numbers
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.
Leaks
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Do it online |
- Check to see if we already know about a leak
- Report a leak on your supply
- Our leak repair process
- Help with the cost of repairs
- Claim a leak allowance against your bill
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Call us |
Freephone leak reporting helpline 0800 230 0561 (24 hr)
Minicom: 0800 169 9965
Text Relay: dial 18001 before the helpline numbers
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.
Other Services
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Do it online |
- Apply for a water meter
- General Enquiry
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Call us |
Meter installation - 0800 083 4301
Opening hours: 24 hours
New Connections helpline - 0800 083 1821
Opening hours are Mon-Fri 9am - 5pm
Minicom: 0800 169 9965
Text Relay: dial 18001 before the helpline numbers
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.
Find out if we're working in your area
Accounts Helpline 0344 346 1010* - Call this number if you have a query about your account. Opening hours are 9am - 5pm Monday to Friday, Saturdays 9am - 12pm.
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.