Your bill goes towards the safe treatment of both you drinking water, and wastewater (where applicable). These processes are expensive to run, and we make sure we do it in the most efficient way possible to keep your bills low.

This includes upgrading, expanding, fixing and replacing assets on both our water and sewerage networks. 

From reducing pollutants entering rivers, and restoring peatland, to stopping invasive species and increasing biodiversity. This also includes close monitoring of the levels in the water resources so that we can make sure that there's enough water for everyone and everything.

The people who calculate and manage your bills and account, organise tariffs, provide support to our customers on Priority Services, calculate allowances in emergencies and man 24 hour helplines.