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Moving home

Whether you're a new or existing customer - we're here to help support your move.

Helping with your move

To ensure your move is completed successfully you will need:

  • Your billing address
  • If you're a tenant – your landlord or letting agents name, address and contact number details
  • A meter reading - this will not be required if the previous occupier has provided one
  • Your bank details
Complete our online moving home form

Whether you're an existing customer moving within or out of our region and need to update your details, or a new customer needing a new account set up, we can help.

Moving home checklist

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Take your meter reading

On the day of your move, take a meter reading for the property you are moving out of and at your new home. Your meter is usually installed in the path outside of your drive or in the garden.

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Find your stop tap

It’s a good idea to find out where your internal stop tap is in your new home just in case you need to turn off your water. It’s usually found under your kitchen sink.

Hand holding mobile phone using SWW MyAccount
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Manage your account online

As soon as you have your customer reference number which can be found on your bill, you can register for MyAccount and you'll be able to:

  • Make payment online
  • Let us know you’re moving
  • Give a meter reading
  • Apply for a water meter
  • View payment details and plans
Register or login to MyAccount
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Priority Services

A helping hand is sometimes just what we need, and our practical help aims to support you so you can still manage your account the way you want to. So if there's something you're struggling to do, let us know.

Register now
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Financial support

We have a wide range of different support, and we'll make sure you're matched with the right help at the right time. Just get in touch to start putting your money worries behind you.

Get help with your bill