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Moving home
Whether you're a new or existing customer - we're here to help support your move.
Helping with your move
To ensure your move is completed successfully you will need:
- Your billing address
- If you're a tenant – your landlord or letting agents name, address and contact number details
- A meter reading - this will not be required if the previous occupier has provided one
- Your bank details
Complete our online moving home form
Whether you're an existing customer moving within or out of our region and need to update your details, or a new customer needing a new account set up, we can help.
Moving home checklist
Step 1
1/3
Take your meter reading
On the day of your move, take a meter reading for the property you are moving out of and at your new home. Your meter is usually installed in the path outside of your drive or in the garden.
Step 2
2/3
Find your stop tap
It’s a good idea to find out where your internal stop tap is in your new home just in case you need to turn off your water. It’s usually found under your kitchen sink.
