Trust HomeServe’s plumbing and drainage cover, just 50p a month in the first year. *50p a month in year 1 with £30 excess. New customers, homeowners only. T&Cs apply.
What you need to do before using your water as normal
Make sure you complete all the steps relevant to you before using your water as normal. If you have been away, or your property is a holiday home or let please follow these same instructions.
5 steps for households
Step 1: Flush cold water tanks
If you have a cold water storage tank, or have been away from your property during the Boil Water Notice, you will need to run all your cold taps on full for 30 minutes to flush your system through. If you don’t have a water storage tank, your water is fed directly from the mains so as you have used the water for things like washing and toilet flushing, you will have been flushing your system already. We will automatically apply a run-off allowance to all our measured customers’ accounts for this.
Step 3: Make fresh ice cubes
You will need to discard all existing ice cubes, wash any containers that hold the ice, and remake. If you have a plumbed-in ice machine you will need to discard the stored ice, create a fresh batch of ice (this will flush the plumbing), and repeat. The second batch of fresh ice will be safe to use.
Step 5: Contact us if you have a swimming pool
If you have a private pool and need advice, please contact us on 0344 346 2020 and we can help support you.
Check to see if the Boil Water Notice has been lifted in your area
Start typing your address (including the house name or number) to check.
Frequently Asked Questions
We know our customers have questions about what happens when the Boil Water notice is lifted, we've answered the most commonly asked questions below.