Aa

We have now commenced a phased approach to lifting the Boil Water notice. Unless you have been contacted directly, customers are advised to continue to boil their drinking water. 

Have you been advised the Boil Water notice has been lifted in your area? Find out what to do next

We will continue to deliver bottled water to customers still under the Boil Water notice, this will continue until the notice is lifted. This includes customers on the Priority Services Register. 

Check to see if you're in the affected area

Start typing your address (including the house name or number) to check if you're in the Boil Water notice area.

Upper Brixham, Kingswear and Hillhead update - 18th June 2024

Laura Flowerdew, Chief Customer Officer at South West Water said: “As we continue to clean the network to be able to lift the boil water notices for customers, we held a community drop in session in Kingswear yesterday. It was great to speak with customers in person and explain what we are doing, what the sampling charts are showing us and why the lifting of the notice is taking time. We also talked to customers about what they need to do in order to clean their own household pipes. 

We are incredibly grateful for the patience our customers have had throughout this incident and appreciate this is taking time to resolve. We know customers are as keen as we are to ensure we only lift the notice once it is safe to do so. We will begin removing the boil water notices in a phased approach.

Phased lift of the Boil Water notice

We have now commenced a phased approach to lifting the boil water notice. Unless you have been contacted directly, customers are advised to continue to boil their drinking water.  

Thank you for your continued patience and support for our teams during the ongoing Boil Water notice. We're making good progress with cleaning and flushing the water network and are now preparing for a phased approach to lifting the notice across different parts of the area.

You will see a map below of the areas we are monitoring, which will allow us to lift the notice as quickly as possible for customers as we make progress across these areas.

As of 14th June we can confirm we have removed the boil water notice for 21 customers along the Hillhead to Boohay main, together with 34 customers along the Alston to Hillhead main (highlighted in blue on the supply network map). This means that customers supplied off that main can now return to using their tap water as normal.

Zonal map for lifting

Last updated: 19:46 15/06/2024

How we're cleaning the water supply system

We are completing an extensive, and thorough, cleaning operation across the area and continuing to work with our Public Health partners. We have been flushing, ice pigging and swabbing our network, and can see improvement in the water sampling results. Here is an overview of what we are doing:

Network diagram

A message from Susan Davy - Upper Brixham, Kingswear and Hillhead

An update message from Susan Davy for customers in the Upper Brixham, Kingswear and Hillhead area.

Community van-image
Where you can come and see us
1/1

Community van

Our community van will be visiting Kingswear this week. The team will be able to help with any concerns you may have following the Boil Water notice.

Where? ‘Banjo’, Fore Street, Kingswear, TQ6 0SG

When?

  • Tuesday: 2-4pm
  • Wednesday: 2-4pm
  • Thursday: 2-4pm
  • Friday: 2-4pm

Frequently Asked Questions

We've listened to our customers and have answered the most commonly asked questions following the boil water notice.

Additional information

Daily Cryptosporidium Results

Important information

For businesses impacted by the current boil water notice

We have set up a dedicated line for retailers and businesses about the incident and to discuss any impact on their businesses. The number is 03332 343 293, the line is open 9am to 7pm Monday to Friday, Saturday and Sunday 9am to 2pm.

For businesses impacted by the current boil water notice image

In your area

In your area
  • 18/06/2024 08:00

    Water Quality Event

    Hillhead Area of Brixham, TQ AREA

    South West Water Update Customers in the Hillhead water supply area still need to boil water before use. We apologise for the continued impact the boil notice is having on customers in the Hillhead, u…