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Customer core information

We’ve pulled together a handy page with important details about the services we provide and how you can get in touch with us

Flushing street water

How to report a problem

Report a problem with your water supply online or call 0120 259 0059 (option 2). This helpline is available 24/7, but between 5pm and 8pm, please use it for emergencies only.

Report a problem
Water bursting from a main pipe under the road

Managing incidents

We aim to provide the best possible service, but from time to time, there could be an incident.

Incidents
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Help and support

Find out about the help and support available for everything from reporting a problem to getting help paying your bill.

Contact us
Two SWW staff walking down the street

Priority services

Priority Services are available to anyone in our region who may need extra support. If you're an account holder or nominated carer, you can register on behalf of someone else who could benefit from our additional help.

Priority services
Paying a bill online

Help paying your bill

Learn more about different ways to pay and how your bill is calculated.

Help paying your bill
Washing hands under a tap

Your bill explained

Have a question about your bill? Learn more about your bills and what they cover.

Your bill
A water meter

Water meters

Having a water meter allows you to take control of your bill because you only pay for what you use.

Water meters
Lady on the phone smiling

Help with your account

Manage your water account online with My Account: update details, submit meter readings and more. Or call 0344 346 1010, Mon-Fri 8am-6pm, Sat 9am-1pm. Christmas opening hours may vary.

My account
Filling a glass with tap water

Water quality

Find out information on water quality and our regulatory obligations.

Your water
Burst metal pipe

Leaks

Find out what to do if you notice a leak, read our leakage allowance policy or call us on 0344 346 2020.

Get help with leaks
Wastewater processing

Wastewater

We work every day to safely collect, treat and return wastewater to the environment, while maintaining our network and pumping stations to keep wastewater flowing efficiently across the region.

Wastewater
Pin in a map of Exeter

What’s happening in your area

From community visits, planned works and bigger engineering projects, find out where we are near you.

What’s happening in your area
Two watering cans

Ways to save water

Every drop of water takes a long journey before it reaches your tap. Using water wisely helps protect the environment, supports future supplies, and can save you money on water and energy bills. Small changes can make a big difference.

Save water
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Bogus callers

For extra peace of mind, choose a secret password when booking a visit. Our engineer will repeat it on arrival to verify who they are.

Call 0344 356 1010
Man making a complaint on the phone

Making a complaint

Find out information on how you can make a complaint.

Complaints
Builders and developers in a meeting

Developer services

We connect new and existing properties to our network each year. Our dedicated team provides cost-effective water connections for developments of all sizes, including domestic, commercial, agricultural and replacement supplies.

Developer services

Our codes of practice

Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water and sewerage charges and explain our complaints procedure.

Our Customer Promise explains what to expect from us and what we will do, should we fail to meet the required standards.

Our Codes of Practice